Derby Row | Frequently Asked Questions

How far away is the property from campus?

Derby Row is less than 1 mile from campus. Forget about getting a parking pass when you can walk or bike to class!

How can I make a payment?

​We offer the option to pay online through our resident portal. You also have the option to pay in office with personal checks and certified funds via cashier's check or money order. We do not accept cash.

What is the advantage of an individual lease?

​With an individual lease, also called by the bedroom lease, you are responsible for your own monthly rent and the regular upkeep of your part of the apartment. Unlike conventional joint leases, you are not responsible for any delinquent amounts owed by your roommates. This means if a roommate moves out early or misses a payment, all other residents are not responsible for making up the difference. 

Do I need renters insurance?

As a condition of our lease, we require all residents to carry building protection insurance ($100,000) for damage to the landlord’s property during the term of their lease. The good news is we take the hassle off your plate through an automatic Building Protection Fee enrollment. You pay the monthly premium together with rent but the fee does not cover your personal belongings. The policy does not cover any of your personal belongings, additional living expenses, or liability arising out of bodily injury or property damage to any third party. If you require any of this coverage, you should contact an insurance agent or insurance company of your choice and sign up for a renter’s insurance policy.

What is a rental installment?

​The monthly rental installment is your monthly payment for rent. We do not prorate rent, rather you are charged a total rent amount for the lease term divided into equal installments. Rent is due on the 1st of each month. 

What is included in the rental installment?

Your monthly rental installment includes: furniture, high speed internet, water, sewer, trash, and parking. Any other fees such as insurance, electricity, etc. may be billed to your account separately.

Do you have a roommate matching service?

​Yes, we do. Part of the application packet is a Roommate Matching Form that you will be required to complete. This form will ask you questions about your social habits, study habits, and per preferences to help us match you with residents that indicate similar preferences. Please be honest on your Roommate Matching Form.

Can I request specific roommates or units?

​Yes, you can list your preferred roommates on the Roommate Matching Form with your application. All roommates must list each other for us to confirm that all requests are mutual. You can list your floor plan preference on your application and we will do our best to place you in a floor plan that meets your requests. All requests are taken in order by the date your lease was signed and is based on availability.

What about utilities?

The only utility you will be required to pay is electricity. The property will make the payment for you based on your units usage and it will be split between each resident in your unit and billed back to your account.

How are maintenance requests handled?

​Maintenance requests can be entered on your resident portal. We have a maintenance team onsite during business hours to assist with any maintenance requests that are entered into the resident portal. After-hours maintenance is available for emergency issues only.

Is parking available?

​Yes, parking is available. We offer ample garage spaces as well as surface level parking. 

Are you pet friendly?

​Yes, we LOVE our furry friends! Each resident is allowed one pet. We do have breed restrictions, so please contact our management team for more information. 

Will I need a guarantor to lease an apartment?

​Unless your income is greater than 2.5 times the rental installment or can qualify through our Leap Program, you will need a guarantor. A guarantor must meet the income requirements and credit qualifications. The guarantor is financially responsible and liable for the terms of the lease and rental installments.

Do you offer any mental health resources for students?

Student Quarters is proud to be an initial member of the College Student Mental Wellness Advocacy Coalition. In partnership with the Hi, How Are you Project, the coalition recently conducted a College Student Mental Wellness Survey to better understand the student experience. With accurate and actionable data in hand, the Hi, How Are You Project and Coalition members will co-create industry wide training programs, connect residents to campus resources for mental health and wellness, and promote ways to manage stress and anxiety in college. If you or someone you know needs help, please reach out. You can find the University of Louisville resources here.